Take a virtual tour of our CSR Subscription

Curious about what our training looks like? Want to see the interface of our CSR community? Watch this video for a sneak peek of our CSR subscription.

Classrooms Included with the CSR Subscription

  • Find solutions to problems
  • Connect with experts and peers
  • Easy to navigate
  • Test your skills

CSR Document Hub

This group will provide you with the tools and resources you need to advocate for your clients and patients, and to provide them with an all-star, consistent experience each and every time. Download and customize our templates and checklists to make your job easier.

CSR News

Dive into interesting articles, tips and best practices related to your client service role, participate in IGNITE community contests, and join in the conversations between our resident experts and CSRs across the nation.

Personal Wellness

The process of cultivating a positive and affirming mindset, and working toward a state of being in good health, is an important pursuit in the veterinary industry. This group provides resources and ideas to propel and lift up CSRs, techs, doctors, managers, and owners.

CSR Training

This group is CSR training headquarters. Here you'll find various training courses covering a variety of topics, as well as the industry's first ever CSR Certificate Program!

CSR Case Rounds

Have you encountered a difficult situation with a client or coworker? This group is where you can discuss particular scenarios in a safe space, and get answers from our experts and CSRs around the world - in real time.

Canine Behavior Modification

The mission of this group is to keep every dog in his or her home by dramatically reducing the number of dogs abandoned, surrendered, or euthanized every year due to behavioral issues. Ask our Behaviorist, Donna Chandler, any questions you have surrounding dog behavior.

IGNITE Helpdesk

Ask any questions you might have about account maintenance, functionality, or how the IGNITE learning platform works. We are here to make your experience awesome!

Meet our CSR Community Moderator

All of IGNITE's CSR communities are moderated by our resident subject matter expert, seasoned and well-versed in the profession of veterinary technology and customer service.

Kim Cinquegrana

Kim Cinquegrana, CVPM has been working in the veterinary profession since 2004. Kim attended Purdue University and completed the 2-year veterinary management series in 2011 and is currently working on her Bachelors degree in business at Southern New Hampshire University.

Kim is the Practice Manager at Handel With Care Veterinary Hospital in Derry, NH. She lives on a farm with her boyfriend (Steve), her son (Shane), a quarterhorse (Tank), a rescued Saddlebred (Sir), a chocolate lab (Remy), a boxer mix (Karly), and a cat who doesn't know he's a cat (Fred).

Not your Grandma's Classroom

IGNITE's curriculum for CSRs has been designed for real life in a veterinary hospital in 2019. We embrace problems that CSRs face everyday and invite them to think differently to become more talented at their craft and support their practice's success.

IGNITE's microlearning videos are funny as all get out, which makes for sticky learning.

Another element to IGNITE's unique learning is the mouse-on activities. CSRs are asked to match, drag-n-drop, and actively participate in each module.

IGNITE CSR Certification Program


Each of our CSR certificate programs (CSR Level 1, CSR Level 2, and CSR Lead) has a course outline and detailed learning objectives for each module within the curriculum.


Each CSR program requires the participant to both evaluate the concepts covered in each module, and also demonstrate mastery of the skills learned.


All certificate programs have course exams, and all examinations must be passed with a 70% or better to receive a certificate of completion for the course.


We suggest for curricula with multiple courses within them must be completed in sequential order. For example; CSR Level 1 must be completed before CSR Level 2.

CSR Subscription Pricing

Per Person, Per Month
Instant access to all groups, curriculum, documents and more
Per Person, Per Month
$96/year (save 20%)
Instant access to all groups, curriculum, documents and more