Welcome to your one stop shop for all things a veterinary Client Service Representative (CSR) needs to know. As the first people clients see when they visit the hospital and the last people clients see when they leave, it's about time you finally had some training designed specifically for you!
Our CSR members will have access to certificate training programs, relevant industry news, tips for being an all-star CSR, peer-to-peer support, and more. Join our world-wide network of industry professionals and take yourself to the next level in your career.
This group will provide you with the tools and resources you need to advocate for your clients and patients, and to provide them with an all-star, consistent experience each and every time. Download and customize our templates and checklists to make your job easier.
Dive into interesting articles, tips and best practices related to your client service role, participate in IGNITE community contests, and join in the conversations between our resident experts and CSRs across the nation.
The process of cultivating a positive and affirming mindset, and working toward a state of being in good health, is an important pursuit in the veterinary industry. This group provides resources and ideas to propel and lift up CSRs, techs, doctors, managers, and owners.
This group is CSR training headquarters. Here you'll find various training courses covering a variety of topics, as well as the industry's first ever CSR Certificate Program!
Have you encountered a difficult situation with a client or coworker? This group is where you can discuss particular scenarios in a safe space, and get answers from our experts and CSRs around the world - in real time.
The mission of this group is to keep every dog in his or her home by dramatically reducing the number of dogs abandoned, surrendered, or euthanized every year due to behavioral issues. Ask our Behaviorist, Donna Chandler, any questions you have surrounding dog behavior.
Ask any questions you might have about account maintenance, functionality, or how the IGNITE learning platform works. We are here to make your experience awesome!
IGNITE's curriculum for CSRs has been designed for real life in a veterinary hospital in 2019. We embrace problems that CSRs face everyday and invite them to think differently to become more talented at their craft and support their practice's success.
IGNITE's microlearning videos are funny as all get out, which makes for sticky learning.
Another element to IGNITE's unique learning is the mouse-on activities. CSRs are asked to match, drag-n-drop, and actively participate in each module.
Each of our CSR certificate programs (CSR Level 1, CSR Level 2, and CSR Lead) has a course outline and detailed learning objectives for each module within the curriculum.
Each CSR program requires the participant to both evaluate the concepts covered in each module, and also demonstrate mastery of the skills learned.
All certificate programs have course exams, and all examinations must be passed with a 70% or better to receive a certificate of completion for the course.
We suggest for curricula with multiple courses within them must be completed in sequential order. For example; CSR Level 1 must be completed before CSR Level 2.
IGNITE’s mission is to positively impact veterinarians and their teams so they can deliver the highest quality patient and client care through cutting edge education and collaboration.
Austin, TX, USA
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