A Case Study
Spring Animal Hospital has a problem. Their lead technician quit recently and their junior technician staff is not proficient at taking dental radiographs. Dr. Connor, the practice owner, just purchased a new dental radiograph machine and is getting very frustrated that it is not generating any income, and she has to do everything herself. She is getting burned out fast! Enter IGNITE. Dr. Connor enrolls her technician staff in the IGNITE’s Technician Training learning community. Dr. Connor speaks to an IGNITE Customer Success Specialist who finds out exactly what Dr. Connor’s goals are and creates a private hospital group for Spring Animal Hospital where Dr. Connor can interact with her staff, make learning assignments and receive exams and videos. Dr. Connor sets dental radiography as their first priority. The IGNITE team posts relevant links, study guides, and observation checklists to the dental radiography training in the Spring Animal Hospital private group and ensures that all of the Spring technicians have access to IGNITE’s veterinary dentist who is the expert that will answer their questions, provide feedback and reinforce the learning. The technicians are asked to study the short training videos, post dental radiographs they take for feedback, and work with the IGNITE dentist to make sure that their rads are diagnostic quality. Once they have that down and have proven to the IGNITE expert that they have learned this skill, they are required to show Dr. Connor three different sets of dental rads that are diagnostic so that she can sign off on their observation checklist that they indeed learned the skill and can use it in the hospital environment. Dr. Connor is thrilled, and Tabitha, one of the newest hires, also demonstrates to Dr. Connor that she has learned how to prepare a patient for mandibular and maxillary nerve blocks. Dr. Connor is thrilled and searches IGNITE for the how-to tutorials on oral nerve blocks. She needs to brush up on these so that she can offer this new service to her patients. Our IGNITE faculty is there for Dr. Connor and helps her walk through the training and answers all of her questions. All is well at Spring Animal Hospital!